FAQs
How can I contact DealAndSmile?
You can email us at rahimishoaib46@gmail.com, and our customer service team will be happy to assist you!
Do you ship worldwide?
Yes, we ship to customers around the globe.
Where do you ship from?
All orders are shipped from our warehouse in Hong Kong.
Can I change or cancel my order?
You must request changes or cancellations within 12 hours of placing your order. After this period, changes are not possible, but you can return the order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed between Monday and Friday, typically within 1-3 business days. Shipping occurs the next business day after processing. Please allow extra time during holidays or sale events.
How long will it take to receive my order?
Orders usually arrive within 2-4 weeks, depending on demand and your location.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Our prices are tax-free in USD. However, duties and taxes may apply based on your local customs policies. These charges are your responsibility and are not covered by DealAndSmile.
How do I return an item?
To return an item, please email us at rahimishoaib46@gmail.com to begin the process.
What if I receive a defective, incorrect, or damaged item?
Contact us with your order number, photos of the issue, and relevant details. We’ll do our best to resolve the issue quickly.
When will I receive my refund?
Refunds will be issued to your original payment method within 7-10 business days of processing your return or cancellation. For delays, please contact your bank or credit card provider